You have a window of 6 hours from the time you place your order to make changes to certain order details. Please reach out to us at contact@bibocustom.com during this period. Once this time frame has passed, your order will enter the production phase and will no longer be eligible for changes or cancellations. 

 

CAN I PLACE AN ORDER OVER THE PHONE?

At the moment, we do not offer phone assistance or purchasing services on behalf of customers. Kindly proceed to place your order and complete the transaction on your own.

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept PayPal, Visa, Master Card, Amex, Discover, JCB.

 

HOW DO I USE A PROMO CODE ON CHECKOUT?

If you possess a valid and currently active promotional code, you can easily utilize it by selecting your desired products, adding them to your shopping cart, proceeding to the checkout, and entering the promotional code in the designated field.

 

WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?

Certainly, here's a rewritten version while keeping the same headings:

You might not recognize a charge for various reasons. Please follow the instructions below:

1. For comprehensive information regarding your order, kindly consult your Order Confirmation.
2. Check if any of your family or friends have made a purchase on your behalf.
3. To gather further information, please contact your bank.
4. Reach out to our customer service team for immediate assistance.

 

WHY MY PAYMENT ISN’T ACCEPTED?

To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Please contact your bank directly to resolve these payment-related issues. You can retry the transaction using another payment method. In case the issue persists, please contact our customer support team for further assistance.

 

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

We take dealing with issues related to fraud, phishing, phishing and impersonation seriously. If you receive any correspondence that you suspect is not from our store, please contact our customer support team immediately.

LOST ITEMS

Although most deliveries are made on time, there are rare cases where tracking may show "delivered" even if you have not received the package. If you encounter this situation, please take the following steps:

1. Thoroughly search your delivery location, including mailboxes or any areas where you typically receive mail.
2. Refer to your Order Confirmation Code to check the tracking status.
3. Use the tracking link provided in your Order Confirmation Code to identify the local shipping company responsible for delivering your package.
4. Contact your local shipping company for more information about the delivery process.
5. If you still cannot find your package, please contact our customer service team at contact@bibocustom.com for further assistance.